“I NEVER take the extra time to fill out these questionnaires – so you know this business is very special to me. I was sent here from my specialist doctor for some compounded creams that he found worked from using them in his office. I asked if I could get “some of that stuff”!
He said ‘sure, there was a great compounding pharmacy just down the street, I can see if they can make it’. Allen Family Drug made my cream and many more after that. I use it a couple of times a day for a painful areas, it works great! I have to give a huge Thank YOU to Tina, the Pharmacist there who is just as nice as can be extremely knowledgeable about her craft and so willing to help at any time. She was also so thoughtful as to ask about my specific problems to see if she could come up with something exactly just for my case. Amazing customer service like you just do not find anywhere else, anymore it seems.
Allen is quite far from where I live, but I make the drive to support a wonderful, “Mom and Pop” business!!
I have always said “I vote with my dollars” ~ I spend my money with establishments that deserve it, and they do! You will not be disappointed with Allen Family Drug!”
– Judy B.
“There is not a more appreciative customer in Allen than me! We started our relation after moving to Allen in 2001. Allen Family Drug is the model of customer service. Your patience, support, and sincere caring about the customer galvanizes what I was looking for in a pharmacy for my family. With the never ending changes and challenges with insurance providers, your knowledge and willingness to go the extra mile in helping with the best options is most appreciated. Our family physician is Dr. Michael Kellum, of Allen. Coupled with his referrals and your pharmacy service, the many medical “frustrations” that so commonly happen never surface. This is yet another great example of the “community” of Allen that makes this a wonderful place to live and raise a family. Thanks for all you do!”
“I wanted to express my appreciation of Tina Huynh. I had a difficult time filling a prescription yesterday (5/10) because my insurance would not cover most of the expensive drug. Tina went out of her way to help me with a compound… making suggestions, contacting my doctor, etc. Her customer service is greatly appreciated! I have been going to Allen Family Drug for a while and its people like Tina that will keep me a loyal customer for years to come. Thank you Tina for helping me!”
– Lindsay K.
“I was having problems with both menopausal symptoms and the weight gain associated with those symptoms. Dr Chartrand worked very closely with me on my daily practices (eating a low glycemic diet, getting some exercise and sunlight) as well as utilizing compounded progesterone and a compounded appetite suppressant to help me control my hunger.
I originally used another pharmacy, but had some issues with communication.
I appreciate the professional service that Allen Family Drug offers. I understand the need to run your business as a pharmacist may have 20/30 years ago, with personal service, but I also appreciate that you can do that while embracing technology. I choose to drive to Allen from McKinney to fill my prescriptions with Allen Family Drug because of your ability to combine these two vitally important practices (customer service with just a touch of technology!)”
We would love to hear what you think! Where can we improve? What are we doing right? We are always looking for ways to improve our patients' experience.